Terms & Conditions and Privacy Policy

Description of goods

All items are described as accurately as possible, including shape and dimensions etc. As they are vintage or antique items, they will have some age-related wear and won´t be presented in perfect condition. Any defects are mentioned and shown in the photographs.  Some small variations such as colour may occur.  Please contact us if you require further information about a product or additional photos before making a purchase.

Refund policy

We offer a 14 day return service if you are not happy with the item. This is providing that an item is returned within 14 days of your receipt of it and is in the same condition that it left us in.  A full refund of the purchase price will be made on the items return (the cost of returning the goods must be covered by you).  In the rare event of damage in transit, please notify us within 48 hours of receipt of the item.

We do not offer refunds for any Metalwork items.

Pricing

Prices quoted by Arcadia Collection do not include delivery charges unless otherwise specified. Prices may change at any time without notice. Delivery costs are added to the total amount due at checkout.  We will not be liable for any export or import duties, taxes etc which arise as a result of goods being sent to a destination outside of Spain.

Amendment to Terms and Conditions

Arcadia Collection reserves the right to amend these terms and conditions at any time without notice. If you have any comments please send them to info@arcadiacollection.es

 

Privacy Policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. All the information you provide us with is completely confidential and never leaves us. We do not sell or provide information to others. We only collect the information we need to communicate with you, process orders or improve your use of our website.

Use of Cookies 

This website uses cookies to better the users experience while visiting the website. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.